Booking Terms & Conditions

Welcome to Impeccable Stays! Please review the following terms and conditions before confirming your reservation.

1. Payment Terms

  • A full payment is required to confirm your reservation.

  • All payments are processed via a secure third-party platform (Stripe).

  • A separate, non-refundable $100 cleaning fee is due at check-in for stays under 7 days. This fee is paid directly to the resort via credit card.

2. Guest Screening

  • All guests are required to complete a brief identity verification before their booking is finalized.

  • We reserve the right to decline or cancel a reservation if guest information cannot be verified.

3. Check-In & Check-Out

  • Check-in instructions will be sent 24–48 hours prior to your arrival.

  • Check-in time: 4:00 PM

  • Check-out time: 10:00 AM

  • Early check-in and late check-out requests are subject to availability and may incur an additional charge.

4. Cancellation Policy

Please refer to our full Cancellation Policy for details. Summary below:

  • 7+ days before check-in: Full refund

  • 6–3 days before check-in: 50% refund

  • Less than 48 hours before check-in: No refund

  • Cleaning fees are non-refundable once paid

5. Guest Responsibilities

  • The guest who books the stay is responsible for any damages or violations during the stay.

  • No parties, unauthorized guests, or illegal activity permitted.

  • Guests must comply with all resort rules and quiet hours.

6. Amenities & Access

  • All stays include access to resort amenities (pools, fitness centers, concierge, etc.)

  • Amenity availability may vary by location and is subject to resort maintenance schedules or temporary closures.

7. Changes to Your Reservation

  • Any changes (dates, unit type, guest count) must be requested at least 72 hours prior to arrival.

  • We will do our best to accommodate, but changes are subject to availability and may result in additional charges.

8. Emergency Contact

For questions before or during your stay, contact us at:
📞 833-388-STAY (7829)
📧 support@impeccablestays.com

By completing your reservation, you acknowledge that you have read and agreed to the above terms and conditions.